“Abandon ship?”
(Finance &
Management, September 2013)
In his
second article on performance management, David Parmenter asks whether it’s
time to leave key performance indicators behind and adopt more radical
measurements
Key
Performance Indicators (KPIs) in many organisations are a broken tool. Measures
are often a random collection prepared with little expertise, signifying
nothing. KPIs should be measures that link daily activities to the
organisation’s critical success factors (CSFs), thus supporting an alignment of
effort within the organisation, in the intended direction. I call this
alignment the El Dorado
However,
poorly-defined KPIs cost the organisation dearly. Some examples are:
- measures
gamed to the benefit of executive pay which leads to the detriment of the
organisation;
- teams
encouraged to perform tasks that are contrary to the organisation’s strategic direction;
- costly “measurement and
reporting” regimes that lock up valuable staff and management time; and
- a
six-figure consultancy assignment resulting in a “door stop” report or balanced
scorecard that doesn’t function well.
…
Ready the
full article in: https://docs.google.com/file/d/0B7AYHSYhhLDoV19HTnVUekNKYUU/edit?usp=sharing
A Digitalflow irá organizar o Workshop "Winning KPIs - Measuring and improving
performance in difficult times” com David Parmenter, nos dias 10 de Outubro
de 2013 em Lisboa e 11 de Outubro de 2013 no Porto. Trata-se de uma
oportunidade única para usufruir do conhecimento e experiência de David Parmenter,
um dos mais reputados especialistas mundiais na área da gestão de performance.
