“Abolishing the myths”
(Finance & Management, July/August
2013)
Myths
surrounding performance management are limiting the effectiveness of key
performance indicators in business says David Parmenter, who sets out the facts
in the first of two articles
I have been
working with businesses to improve performance measures for over 20 years, and
in that time I have seen minimal encouraging progress. For many businesses,
deriving measures is often viewed as an afterthought; they are regarded as
something we fill into a box to say we have achieved a goal.
But key
performance indicators (KPIs) exist for a higher purpose: helping align the
staff’s daily actions to the organisation’s critical success factors (CSFs).
Here, I address the myths that influence our thinking about performance measurement
and, of course, KPIs in our organisation. In a subsequent article I will talk
about a radical treatment to cure KPIs.
In order to
get KPIs to work, we need to challenge the myths they have been built upon.
Consider these five myths of performance measurement:
1 Most
measures lead to better performance.
2 All
measures can work successfully in any organisation, at any time.
3 All
performance measures are KPIs.
4 By tying
KPIs to pay you will increase performance.
5 There is
a need to set annual targets.
…
Ready the
full article in:
https://docs.google.com/file/d/0B7AYHSYhhLDoQnExQVNUZ3h3NE0/edit?usp=sharing
https://docs.google.com/file/d/0B7AYHSYhhLDoQnExQVNUZ3h3NE0/edit?usp=sharing
A Digitalflow irá organizar o Workshop "Winning KPIs - Measuring and improving
performance in difficult times” com David Parmenter, nos dias 10 de Outubro
de 2013 em Lisboa e 11 de Outubro de 2013 no Porto. Trata-se de uma
oportunidade única para usufruir do conhecimento e experiência de David Parmenter,
um dos mais reputados especialistas mundiais na área da gestão de performance.
